30 day money back guarantee

Frequently Asked Questions about the subscription based configuration service

1 We do not have a corporate PayPal account, do you offer other options?

Firstly, our setup is such that you do not need a Paypal account to make a purchase with Paypal.

Paypal admittedly have a user interface that encourages you to sign up with them, but you can ignore this and simply pay by Credit Card as normal.

We can alternatively invoice you and you can pay at your convenience via bank transfer or again by credit care using the Paypal payment gateway, without requiring a Paypal account.

2 What does a subscription buy exactly?

Please view the Pricing page.

3 What do you mean by "live version" and "install version"?

Webconverger can be used currently in two ways:

  1. The "install version" is when Webconverger is installed to the read/write capable hard drive or USB stick.

  2. The "live version" entails booting from an ISO-hybrid image (from a CD or USB stick) without touching your existing disk drives. This has advantages like being easy to try and deploy, simple strong security since it is read only. However as it is read only, it cannot be automatically upgraded.

4 How do I configure Webconverger?

Webconverger should by default boot into a configuration and subscription form. If not, go to about: and click on the Webconverger logo to proceed to the configuration form.

You can test API settings non-persistently by follow the testing guide.

Organisations will be able administer their machines through a control panel.

5 How do I update my settings once I've bought a subscription?

Firstly you can email us with the change request by identifying your computer, however this is not automated and may take a working day to get back to you. Your email needs to correspond to the order, since we need to identify you.

With Paypal one cumbersome yet automated way to update your configuration is to unsubscribe via Paypal. Paypal then notifies us and we reset / cancel / nullify the configuration after making a backup. And then you set the machine up again via the Paypal subscription form.

If you are a customer with many machines we setup a configuration Web interface for you to manage your machines with ease.

6 How do I cancel my subscription?

On a subscribed machine visit about: and click on the Webconverger logo. This should redirect you to a page that recognises that you are already subscribed and show a Paypal unsubscribe button.

Alternatively log in to Paypal to cancel the subscription. Goto "My pre-approved payments" → update under your Paypal Profile → My money.

Next you should see a page called My pre-approved payments. Click the Merchant Webconverger link to get further details of the subscription. On this "Subscription details" screen click Cancel. Details of the machine used in the subscription appear under Billing details item name. The machine's ID is important to know if you cancelling a specific machine, for example to reset its settings.

7 What happens once my subscription expires or runs out?

If your subscription expires, it is treated in the same way as if you cancelled.

Your configuration will be reset, Webconverger will go back its unconfigured defaults, however we do keep a backup of your configuration in order to be able to get you back up and running promptly.

8 Why are my settings still in effect after cancelling?

You need to reboot the machine. Webconverger only contacts the configuration service on boot.

9 How can I trial or evaluate Webconverger?

Please use https://config.webconverger.com/trial/.

We want to make sure you are happy before you make payment. Please contact us if you have any questions!

10 How does the money back guarantee work with Paypal?

We offer a free one week trial and a 30 day money back guarantee if you begin to buy our service and you are not 100% happy with our service.

If you bought a subscription, begun paying and cancelled it, you may not receive 100% of your money back because of Paypal fees. We've raised this issue with Paypal. If this affects you, we will endeavour to correct it. Please email us.

11 Do you offer other payment methods?

For large orders we are happy to produce an invoice with our bank transfer details.

Do please tell our sales team what is the ideal buyers experience from your point of view.

12 How do I customise the boot up screen?

Webconverger's configuration service does not allow you to change the boot menu or progress bar. Arguably Webconverger users (members of the public) should not see Webconverger boot up. However once booted into you can set the background graphic users see between sessions.

13 Could I get VNC, Java, libreoffice, SSH, special driver, browser plugin and the kitchen sink with that?

Sorry, we do not offer these sorts of customisations since we are keen to maintain one "lean" commercial version.

Please try to work within the configuration form options. Then check if they are in the boot API since we don't expose all options in the form. Then please email us asking for extra features.

If you subscribe you will get new features as they become available, without extra charge.

14 Does Webconverger support touch screens?

In principle we already do, though without a virtual keyboard. There is ongoing work to support a virtual keyboard with touch screens and a calibration guide, however we recommended a mouse and keyboard for input. Even the very best touch screen experiences (iPad) are difficult to input on compared to an inexpensive physical keyboard.

Furthermore we cannot recommend any touch screen hardware or support you calibrate the touch screen device. Your IT team needs to ideally test such hardware with Webconverger before you purchase it.

15 How do I configure my wireless connection?

We cannot support saved wireless configurations on the read-only "Live version" since the settings are retrieved from the cloud which needs an internet connection.

On the install version, we can configure wireless by following a video using these steps:

  1. Install Webconverger, reboot
  2. Ensure Webconverger is connected to a wired internet connection, and subscribe with your wireless settings in the advanced section of the form
  3. Reboot with your wired connection still connected so that it can save the configuration to disk
  4. Disconnect from the wired connection and reboot again to check the wireless settings are indeed applied

For a large deployment wireless settings can be preset with the customised Webconverger service. Please just ask.

16 What are the upgrade paths?

If you install Webconverger to your hard disk, then you don't need to worry. Webconverger automatically stays upto date. You can confirm this by visiting about: in the URL bar and matching the abbreviated sha1sum with the revisions on github.

If you choose not to upgrade or to fix upon a certain version, this can be accommodated with our upgrade API.

The Live version however cannot be upgraded automatically. You need to download the latest Webconverger and re-image the ISO upon your CDs or USB sticks.

Using the configuration service means that your settings are seamlessly applied no matter which version of Webconverger you install, which is very powerful and convenient.

17 How do I get the version number from a running instance?

Visit about: in the URL bar.

Alternatively, you can use the homepage expansion WEBCVERSION. For example:

homepage=http://example.com/?version=WEBCVERSION

Do please cross reference your running version with our commit log. You should be running the latest version.

18 How do I identify my machine(s)?

By default when you boot an unconfigured Webconverger, a screen will clearly show the machine identity. A machine identity is a case sensitive string of your hardware's UUID and your network interface's MAC address.

Or visit about: in the URL bar and by clicking the Webconverger logo, should take you to a configuration page.

You can use a homepage keyword expansion as described upon the API page. For example:

homepage=http://example.com/?id=WEBCID

19 My changes on the control panel have not been applied, why?

Webconverger only applies the changes on boot once fetching your new configuration, e.g. https://config.webconverger.com/clients/install-config/[MACHINE IDENTITY]. So please reboot the machine for it take on new changes.

Ensure your network or proxy is not blocking access to config.webconverger.com. You can tell if a configuration is being downloaded by using the support service. Simply append your machine identity to http://support.webconverger.com, for example to see a log of when it was last fetched.

Webconverger does not need reliable access to http://config.webconverger.com if you are using the (rw) install version, since the configuration would be cached. So your deployment will be resilient if for some reason or another config.webconverger.com is unreachable.

20 How should I setup my firewall for Webconverger?

Firstly Webconverger has an in built Firewall, so it does not need one. Nonetheless on an existing network you must please allow access to https://config.webconverger.com.

You should also allow access to https://github.com/Webconverger/webc.git for upgrading to work.

Sidenote: Webconverger offers its own filtering solutions too.

21 Could I have a customised ISO with my configuration preset?

Yes. custom.webconverger.com is the homepage for this service.

It's now just as fast to click the new "Existing customer" link on the default configuration homepage of Webconverger, to associate a machine with your control panel.

22 What is the benefit of an ongoing subscription over a "One Off" subscription purchase?

With an ongoing subscription, you are allowed to transfer your subscriptions between machines.

However if you purchase a "One Off" subscription for a machine, it's non-transferable to another PC as mentioned in the Terms and Conditions.

The One off subscription is Webconverger's unique selling point compared to our competitors, which customers asked for. Many customers don't want the administrative headache of a recurring payment. Furthermore we pledge to maintain your PC with a "One off subscription" forever. No end of support nightmares here!

If you are unsure whether to take out an ongoing subscription or a one off subscription, the advice is; do you think your hardware will last longer than two years? Then you are better off with a lifetime subscription.